Shipping & Returns
Most in stock items should ship within one business day of ordering and will arrive according to the shipping method you choose. We are not responsible for shipping delays after the product has left our warehouse.
We guarantee your unconditional satisfaction on all Kilo Threads products sold through us. In the unlikely event your Kilo Threads product has a manufacturing defect, we will cover it up to one year after purchase. However, this does not include normal “wear and tear”. If your product falls under the category of a manufacturing defect, email us at email@example.com for assistance on how to proceed.
In the case of returning a Kilo Threads product, we will fully reimburse all returns up to 45 days after purchase if the product is unworn and unwashed! To proceed with returning a Kilo Threads product, just email us at firstname.lastname@example.org letting us know the reason for your return and information on how to complete the return! If returning a product, the customer is responsible for shipping the product(s) back to us.